Comments for Fake Electrical Goods

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May 16, 2011
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Response from your webmaster
by: John

Hi Joyce,

Sorry to hear about your unfortunate experience. Unfortunately, Tenerife is infamous for its electrical shops selling counterfeited goods. You are just the latest victim.

It may be a serious disadvantage that you are now back in Scotland. However, I do deal with such matters on my "Warnings & Advice" page. If you check it out, there is information on an organisation called Oficina Isular o Municipal de Información al Consumidor, which is a consumers' office.

I've had a quick look at the site myself and, even using Google Translator, it's a bit of a maze to get through. I've managed to find a page detailing an organisation that might be of use to you. It has an English language option, so you may be able to contact them using English.

It's called the Junta Arbitral de Consumo de Canarias.

Good luck!

Jun 24, 2011
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Beware
by: Ernest

Tenerife is no different that any other holiday destination in Europe or indeed the UK.
Last year I was badgered and badgered to buy a digital camera for a fraction of the price and asked in what seemed the only empty shop in Benidorm - I simply said I had no money and was invited to go back when I had.

If you are only on holiday - then don't buy major electrical equipment . Even if you have decided to retire/live in an overseas country, then shop wisely at stores that are known to be reputable.

Jun 24, 2011
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Comment from your webmaster
by: John

Well said, Ernest.

Dec 07, 2012
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Electrical Shop
by: Anonymous

I bought an iPad tablet at Vido Sonic in the main street at Santiago 111. in Playa de Las Americas. I was told they have now changed their name to Panasonic Masks. I was charged three times the price that I should have been charged. I was going home the next day and could not bring it back. I have now posted it back to him asking for a refund as it is not even working properly. I will let you know what the outcome of it is.
Cheers Dee.

Nov 26, 2014
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Beware of Fake Cameras
by: Lucky

Hi. We are here in Tenerife on holiday and we were sold a fake camera. I went to the local police and asked them to support us in getting our money back as we paid cash and the receipt they gave us was not of any use.They asked me to go to the shop and ask for money back. If I was refused to ring them and they would come and give assistance. I went back and waited until there were plenty of customers in and asked for a refund explaining in a load voice that what they had sold us was fake. The other customers were warned then our refund was promptly given and we were ushered out. We were lucky as we were still here so we got our money back the local council needs to sort this out beware when in Tenerife


May 14, 2015
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Another Rip Off
by: Anonymous

Like all the rest I feel I may have been ripped off. I saw an inexpensive Samsung tablet in one of the Asian electrical stores. I decided to purchase it plus a leather cover with keyboard which I thought was a good addition. Then I made the mistake of asking if there was a newer model which I ultimately bought for quite a bit more. I was then told I had to wait for the Boss Man to appear and speak to me about a hard drive which I could buy to make it work betterwithout wifi. I had told them that tablet was for my daughter and didn't know anything about how they worked. Fortunately I said I would come back later as Boss Man busy but this time my husband was with me. Boss Man came and told us we needed this harddrive to make tablet work and it would cost us 1,900 euros plus 30 euros a month for the contract. We weren't perhaps as gullible as we looked as I said had never been told that this is what was needed or would never have bought tablet in the first place. He then got computer guy over who said he had made the tablet wifi only. When we got home I went into Currys to ask about this so-called wonderful device and the guy in the shop said we could buy something for about £9.99 and contract was about £15 a month. I dreaded switching tablet on when I got home but daughter got it up and running for me so at least it does work. Can't find out which model I have to compare with prices in UK but sure I am out of pocket. A hard lesson to learn but will certainly keep out of Asian electrical shops abroad from now on. TAKE A WARNING PLEASE!!

Aug 05, 2015
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Yashika.europ
by: Anonymous

If your camera is Yashica Europe branded it is not produced by Yashica but a Chinese fake using the trademark of Yashica.

Two shops to beware off are Kamps on Los Cristianos promenade and Smartbuys in Playa de Las Americas.

Aug 05, 2015
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Yashika.europ
by: Anonymous

Beware of seafront outlet 'TEAM'. They are very good salesmen who will sell you cameras for 4 x retail value. I was a mug who got caught, and will put it down to experience. Their ploy is to show you the ticketed price and then a comparison with Currys or Jessops at a much higher price. The comparison brochures are fake. STAY AWAY.

Aug 05, 2015
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Yashika.europ
by: Anonymous

Spark Cash and Carry on the upper promenade at Playa de Las Americas are still at it. Sony Handycam and 3 Sony memory cards offered for 45 euros. I knew Sony handycams are old models. Technical guy, firstly printing off instructions in English, further delay whilst new camera in box was being brought from the warehouse in the meantime shown how poorly the Sony camera I had bought performed. (They obviously take the sample photo using lowest resolution and display on a HD screen) and offered unknown HD camera at quite decent price. Declined eventually got my money back. I should have known better. Left with a nasty taste in the mouth. Was relievied when I got home to see money had been credited to my card.
DON'T BUY YASHICA EUROPE


Sep 26, 2015
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BEWARE BENIDORM SONY SHOP
by: Carol

We have just got back from Benidorm, went into the Sony shop for new phone charger. We were badgered to buy Sony camera for 40 euro, thought it seemed a good deal especially as we thought a reputable Sony outlet. Gave them the 40 Euro, they then said they had to print the instructions which would take a while, so take a seat. Whilst we sat there the only way I can describe it we were worked on by 3 different Asian staff in turn. We were told that the Sony camera needed a memory stick for 140 euro which when full we would have to buy a new one, and all sorts of other stuff. My husband got annoyed and said he was fed up with the messing about and wanted his 40 euro back. They refused to give it back beause as one of them said, they had started to print the instructions. We ended up paying 90 euro for a little camcorder, Sharpixel make, just to be able to get out of the shop. We know we have been thouroughly caught out and feel very stupid. They obviously pick on retired people like us knowing we can be browbeaten, but as the name of the shop is Sony we thought it was a genuine outlet. We have learned by this very expensive mistake and would never go to an electrical shop abroad again. Just wanted to share and to warn others going to Benidorm.

Sep 07, 2016
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Original Products
by: Anonymous

I would like to know how to find out if Apple products are original in Tenerife Sud? What got me thinking is that we were offered an iPad pro 64g but when I got to check on the Apple site it was not to be found. When we told him he said that I would not find it on the Apple site as it is a special production for tax free shops. Could it be?

Oct 07, 2016
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Fake Goods
by: Alex

Please don't buy any APPLE products or in fact any brand such as Samsung. They are fakes. Companies like Apple know this and can block fake machines the minute you log on.

Jan 26, 2017
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How Can You Get Your Money Back from being Scammed?
by: Anonymous

This looks like a very common scam and one that my elderly parents were caught out by. Does anybody know how to get your money back once you have become a victim.

The purchase was carried out on a debit card and the bank now don't want to help.

The police and officials of Tenerife must know about these scams carried out by these electrical goods shops. It really is about time that they addressed the issue.

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