Comments for Fake Electrical Goods

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May 16, 2011
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Response from your webmaster
by: John

Hi Joyce,

Sorry to hear about your unfortunate experience. Unfortunately, Tenerife is infamous for its electrical shops selling counterfeited goods. You are just the latest victim.

It may be a serious disadvantage that you are now back in Scotland. However, I do deal with such matters on my "Warnings & Advice" page. If you check it out, there is information on an organisation called Oficina Isular o Municipal de Información al Consumidor, which is a consumers' office.

I've had a quick look at the site myself and, even using Google Translator, it's a bit of a maze to get through. I've managed to find a page detailing an organisation that might be of use to you. It has an English language option, so you may be able to contact them using English.

It's called the Junta Arbitral de Consumo de Canarias.

Good luck!

Jun 24, 2011
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Beware
by: Ernest

Tenerife is no different that any other holiday destination in Europe or indeed the UK.
Last year I was badgered and badgered to buy a digital camera for a fraction of the price and asked in what seemed the only empty shop in Benidorm - I simply said I had no money and was invited to go back when I had.

If you are only on holiday - then don't buy major electrical equipment . Even if you have decided to retire/live in an overseas country, then shop wisely at stores that are known to be reputable.

Jun 24, 2011
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Comment from your webmaster
by: John

Well said, Ernest.

Dec 07, 2012
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Electrical Shop
by: Anonymous

I bought an iPad tablet at Vido Sonic in the main street at Santiago 111. in Playa de Las Americas. I was told they have now changed their name to Panasonic Masks. I was charged three times the price that I should have been charged. I was going home the next day and could not bring it back. I have now posted it back to him asking for a refund as it is not even working properly. I will let you know what the outcome of it is.
Cheers Dee.

Nov 26, 2014
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Beware of Fake Cameras
by: Lucky

Hi. We are here in Tenerife on holiday and we were sold a fake camera. I went to the local police and asked them to support us in getting our money back as we paid cash and the receipt they gave us was not of any use.They asked me to go to the shop and ask for money back. If I was refused to ring them and they would come and give assistance. I went back and waited until there were plenty of customers in and asked for a refund explaining in a load voice that what they had sold us was fake. The other customers were warned then our refund was promptly given and we were ushered out. We were lucky as we were still here so we got our money back the local council needs to sort this out beware when in Tenerife


May 14, 2015
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Another Rip Off
by: Anonymous

Like all the rest I feel I may have been ripped off. I saw an inexpensive Samsung tablet in one of the Asian electrical stores. I decided to purchase it plus a leather cover with keyboard which I thought was a good addition. Then I made the mistake of asking if there was a newer model which I ultimately bought for quite a bit more. I was then told I had to wait for the Boss Man to appear and speak to me about a hard drive which I could buy to make it work betterwithout wifi. I had told them that tablet was for my daughter and didn't know anything about how they worked. Fortunately I said I would come back later as Boss Man busy but this time my husband was with me. Boss Man came and told us we needed this harddrive to make tablet work and it would cost us 1,900 euros plus 30 euros a month for the contract. We weren't perhaps as gullible as we looked as I said had never been told that this is what was needed or would never have bought tablet in the first place. He then got computer guy over who said he had made the tablet wifi only. When we got home I went into Currys to ask about this so-called wonderful device and the guy in the shop said we could buy something for about £9.99 and contract was about £15 a month. I dreaded switching tablet on when I got home but daughter got it up and running for me so at least it does work. Can't find out which model I have to compare with prices in UK but sure I am out of pocket. A hard lesson to learn but will certainly keep out of Asian electrical shops abroad from now on. TAKE A WARNING PLEASE!!

Aug 05, 2015
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Yashika.europ
by: Anonymous

If your camera is Yashica Europe branded it is not produced by Yashica but a Chinese fake using the trademark of Yashica.

Two shops to beware off are Kamps on Los Cristianos promenade and Smartbuys in Playa de Las Americas.

Aug 05, 2015
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Yashika.europ
by: Anonymous

Beware of seafront outlet 'TEAM'. They are very good salesmen who will sell you cameras for 4 x retail value. I was a mug who got caught, and will put it down to experience. Their ploy is to show you the ticketed price and then a comparison with Currys or Jessops at a much higher price. The comparison brochures are fake. STAY AWAY.

Aug 05, 2015
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Yashika.europ
by: Anonymous

Spark Cash and Carry on the upper promenade at Playa de Las Americas are still at it. Sony Handycam and 3 Sony memory cards offered for 45 euros. I knew Sony handycams are old models. Technical guy, firstly printing off instructions in English, further delay whilst new camera in box was being brought from the warehouse in the meantime shown how poorly the Sony camera I had bought performed. (They obviously take the sample photo using lowest resolution and display on a HD screen) and offered unknown HD camera at quite decent price. Declined eventually got my money back. I should have known better. Left with a nasty taste in the mouth. Was relievied when I got home to see money had been credited to my card.
DON'T BUY YASHICA EUROPE


Sep 26, 2015
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BEWARE BENIDORM SONY SHOP
by: Carol

We have just got back from Benidorm, went into the Sony shop for new phone charger. We were badgered to buy Sony camera for 40 euro, thought it seemed a good deal especially as we thought a reputable Sony outlet. Gave them the 40 Euro, they then said they had to print the instructions which would take a while, so take a seat. Whilst we sat there the only way I can describe it we were worked on by 3 different Asian staff in turn. We were told that the Sony camera needed a memory stick for 140 euro which when full we would have to buy a new one, and all sorts of other stuff. My husband got annoyed and said he was fed up with the messing about and wanted his 40 euro back. They refused to give it back beause as one of them said, they had started to print the instructions. We ended up paying 90 euro for a little camcorder, Sharpixel make, just to be able to get out of the shop. We know we have been thouroughly caught out and feel very stupid. They obviously pick on retired people like us knowing we can be browbeaten, but as the name of the shop is Sony we thought it was a genuine outlet. We have learned by this very expensive mistake and would never go to an electrical shop abroad again. Just wanted to share and to warn others going to Benidorm.

Sep 07, 2016
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Original Products
by: Anonymous

I would like to know how to find out if Apple products are original in Tenerife Sud? What got me thinking is that we were offered an iPad pro 64g but when I got to check on the Apple site it was not to be found. When we told him he said that I would not find it on the Apple site as it is a special production for tax free shops. Could it be?

Oct 07, 2016
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Fake Goods
by: Alex

Please don't buy any APPLE products or in fact any brand such as Samsung. They are fakes. Companies like Apple know this and can block fake machines the minute you log on.

Jan 26, 2017
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How Can You Get Your Money Back from being Scammed?
by: Anonymous

This looks like a very common scam and one that my elderly parents were caught out by. Does anybody know how to get your money back once you have become a victim.

The purchase was carried out on a debit card and the bank now don't want to help.

The police and officials of Tenerife must know about these scams carried out by these electrical goods shops. It really is about time that they addressed the issue.

Oct 19, 2019
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Scammed! What Can We Do?
by: Sheila and Phyllis

We just returned from Tenerife early Wednesday morning, where we had a lovely time. That is until the day before we left. My sister was buying tobacco in a store on the beachfront in Los Cristianos, going up to pay she was offered a Google tablet for only €29. She thought it over and decided to take it, but the price ended up being €97 as it cost an additional €68 for a 2 year warranty and it had to be paid with a credit card. We were told that we would have to go back later that evening to go to another store as it would have to be changed to English and to get a tax form for airport purposes. As we were leaving the next morning, we had to pack etc in order to be ready for the early departure.
When we returned around 8pm the man in the store drove us to "his" other store, not 5 minutes away but in Adeje. It was a really nice looking store next to a restaurant called the Pheasant Plucker and sold clothes and souvenirs. In the corner they had a selection of electronics. A young Indian man called Gary?? was helping us. Before we knew what we were doing we had been offered a satellite TV box from which we could watch movies and TV all over the world. The catch was in the price of the card, €19 a month for 7 years. If we bought it outright for the sum of €2,928 each we wouldn’t incur any interest charges. He would even throw in a satellite mobile phone which we also could use all over the world, without having to pay for the calls. No internet needed.
We were a little skeptical in doing so, so they then brought in the big guns. The supposed accountant was insistent that we were getting a good deal and we did feel we were pressured into making the purchase. Cash machine right outside, they wanted €1385 in cash and the rest on 2 credit cards. I used mine as my sister hadn’t brought any along.
The upshot of all this is we know we will never see the cash again and I have tried putting in a dispute with my credit card companies. They tell us that it wasn’t fraudulent as I handed over my card and put in the pin.
When we returned back to Scotland we installed my sister's "satellite box" only to discover that it is an Android box Sky Sat X96 mini, not satellite and the phones also were Android - Alcatel 1S a very cheap make of mobile phone.
The link to get the instructions and receipts we haven’t received yet and probably never will. We did telephone this Gary and he still insists they are satellite. After researching the items we are not quite as gullible, just €5928 poorer.
The actual charge on my credit cards is for a store? Called I-Play, never heard of it, and the charge for my sister's tablet in a store called Shark World also never heard of it.
If anyone else has been successful in retrieving their money can you please let us know how you did it. We are both pensioners and this scam is something we can ill afford.
The lesson in this is DO NOT EVER BUY ANY ELECTRONICS WHILE ABROAD, especially from Indians or Pakistanis!!!!

Nov 08, 2019
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They Are All At It!!
by: Dodgy Fakers

Just returned from Tenerife. Was offered superb prices for Apple and Samsung tablets but in every case the seller could not supply there and then and I was advised to return later in the day. I am 60 and familiar with the products that they were selling and I wasn’t scammed and didn’t lose any money. But these people are out to make a fast buck. Take a look at what else they sell. Beach towels, cigarettes, rolling tobacco and tatty souvenirs. What respectable computer shop would feel the need to sell tat? I challenged the Indian seller of a Samsung tablet to explain why he had led me to a second shop a short distance away from the first shop and his friendly demeanour turned nasty.
All that glitters is not gold and Indian shop owners in Tenerife will only be your friend until you have handed over your hard earned money. Remember they are all dodgy fakers and you won’t go far wrong resisting their seemingly great offers.

Nov 27, 2019
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NOT SUPREME but ROGUE
by: Anonymous

I returned from Costa Adeje, Tenerife in mid-November.
I was also scammed by SUPREME STORE in Av. Ernesto Sarti (opposite Iberostar Sabila Hotel).
I was sold an IPad type tablet with the Asian trader making false claims about the product's functionality - similar to those claims in other reviews on this forum, and with a similar sales approach.
The shop does not display "Supreme Store" outside, but looks like a normal tourist shop. It had a Tabac sign (my wife only wanted to buy a postage stamp).
Also there was a Western Union and a Samsung Dealer sign outside - probably fake too.
The electronics section was at the back of the shop.
I was horrified to read of so many rogue traders in Tenerife - and Asians at that.
I feel sorry for any honest Asian traders, but all victims should go out of their way to find and complain to the appropriate official bodies, if there are any, and, certainly the local police.
I shall do the same and point out it has put me off visiting Tenerife again and honest traders will miss out on valuable tourist income.
If everyone did this then perhaps the authorities will take notice and act. Furthermore these rogue traders should be heavily fined, their fake products confiscated and if they are not EU citizens they ought to be deported back to where they came from.
So fellow scammed victims take action to complain, and from my point of view AVOID SUPREME STORE!

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