Fake Electrical Goods

by Joyce
(Scotland)

I have just come back from holidaying in Tenerife where we bought (from a shop and not a street vendor) a digital video camera. My daughter has just told us that this product is a complete fake along with all the "additional features" that were sold to us. Is there a consumer protection agency in Tenerife that we could consult?

Click here to read or post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Ask A Question!.

Shop fraud and theft

by Hugh
(Northern Ireland)

I would like to know how to contact the police department in the Playa De Las Americas/Los Cristianos areas as, when I was on holiday in Adeje on the 3rd of February, 2011, I was robbed by a shop assistant who also sold me inferior goods which were not genuine. I would be obliged for your help in this matter.

I would appreciate all the help you can give me.

Thankyou.

Hugh.

Click here to read or post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Ask A Question!.

Ripped Off By A Shopkeeper

by S. Thompson
(Milton Keynes)

We have just returned from holiday in Los Cristianos where we purchased a camcorder. The shopkeeper showed us a Jessops catalogue which gave the price of over a thousand pounds for this particular camera and he sold it to us at less than half the price. He then told us we would also need to buy a hard drive and upgrade the battery to get the full potential from the camera.

We have visited Jessops since getting back only to find they do not sell this camera - the catalogue was a fake. We researched the Internet and this particular camera can be bought for around £140.00 and Jessops told us the hard drive should have been no more than £30.00.

In total, we paid out 634.00 euros. Reading this back you can now see what stupid, gullible idiots we are but we had no knowledge of these cameras and are old age pensioners.

Is there anything we can do to stop this happening to other people or to get our money back. This man needs to be stopped. Even the free gift he gave us went up in smoke when we plugged it in.

Could anyone give us the web address for the cental office of the police?

Click here to read or post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Ask A Question!.

Ripped off by an electrical shop

by Mr Mackenzie
(Scotland)

My wife and I have just returned from Tenerife and found it a fine place. However, we bought what we thought was a reasonable offer: a camcorder and hard-drive, whilst at the same time we were given a "free" tablet, providing we bought the hard-drive to match the tablet. We were told to pick up the goods with the appropriate paperwork, guarantees and receipts, from the manager at the shop, who "sold" the items to us, a couple of hours before our transfer to the airport. When we got there he was not to be found, claiming he was seeing an important client, via 'phone call. As a result we were forced to leave with the camcorder and tablet but no receipts, instruction books or guarantees. When we checked our bank accounts today we discovered a huge amount of money had been taken, far, far more than we had agreed on. Any help on how we can recollect the money we are due back and how to prevent this happening to other people, who are clearly being conned and ripped-off by these shops? The shop that we were "dealing" with is called "Buy & Fly" in Costa Adeje. Their name has appeared on several sites now and seems to be a growing concern, and IS putting us off visiting Tenerife.
Hear from you soon.
Regards,
Mackenzie.

Click here to read or post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Ask A Question!.

Rip-off Merchant

by BSM

Firstly, let me say that I was gullible and believed I could buy something cheaper than in the UK.
However, my treatment by a shop-keeper in Playa las Americas amounted to, in my opinion, deception and fraud, if not actually theft.
I have his business card so can identify the shop.
Without going into all the gory details, what are my avenues of redress? I don't have much Spanish so the official sites are a bit meaningless to me.

Click here to read or post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Ask A Question!.

Rip Off

by Johan
(Holland)

Email address for Klick Cash and Carry Adeje 386?

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Ask A Question!.

Ripped Off Again

by John, your webmaster

This is not actually by me, but from George, from Scotland. He posted it on the Accommodation comments page, which is not really suitable. That's why I've moved it here:

Nothing new - sold crap goods by Klick and Save, given a load of lies, false promises. There must be someone we can appeal to on the island. Any information would be appreciated.

Click here to read or post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Ask A Question!.

Ripped Off

by Ms Tolt
(London)

We also went to Tenerife Adeje. Got ripped off in Klick Cash And Carry D.N.I. 49945731-N C.C.Bouganville local 3WE Adeje 38660 Tenerife. We paid 318 euros for camera high definition, then we had to leave it there to have it changed to English. I was not happy the way we it was done, kept saying to my partner it's a scam. I did not want to go back, so my partner went back on the Sunday at 12pm as arranged, as I told them our flight was Sunday eve. It was not ready, he arranged to go back Tuesday,I would not go with him. Again I said it's a scam, on Tuesday he went back, I sat in a bar next door. After a while one of the guys said your husband want you. I went into the shop but they took me into a shop at the back, tried selling us a Yashica full HD video hybrid hard disc 2,485 euros each and you got a battery and USB2.0micro free. Can we have your credit card? I said I did not bring it with me. Asked my partner if he had his. They said they take us to apartment to get them. I said did not take cards to Tenerife after a lot of pressure they said I could take them home to England and pay by card when we got home they wanted me to pay as soon as banks open, 10am. I said we don't get home till 6.30am and I would not be going to bank at that time. I said maybe 2pm, on flight home it hit me that it was nearly £1000 the amount he wrote was in pounds £978, not euros. I ask my grandson what these things are worth he said about £20.00. I went to PC World and asked them - £20 to £30. What they did do and now I realise I was so stupid, they took us back to villa to see my passport. He took a photo of passport. I have had phone calls from them, I won't answer. They texted saying pay up or that amount of credit will go up. What do I do? I have no intentions of paying!

Click here to read or post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Ask A Question!.

Rogue Property Renters

by Audrey Thomson
(Aberdeen, Scotland)

Does anyone know the whereabouts of a James Benson in Tenerife? He has rented out several apartments, including one to me, which do not exist. This time last year I paid a refundable deposit by international bank transfer followed by a four week rent by credit card for an apartment in The Heights Los Cristianos for this past January. At the end of November when I enquired where I would get the keys to the apartment, I was told that he had decided not to rent it to me but would send the money back that he had been paid. Fortunately we got the rental amount back from the credit card company a few weeks ago but we are still after the deposit we paid. I have sent details to my bank who may be able to look into it for me. Have seen another two people on different websites complaining that they had the same experience as I did. We were lucky that we had paid the main amount by credit card as had to book other accommodation as flights were non-refundable. Others may not have been so lucky. Please, please never book with JAMES BENSON OR RENTAL COMPANY ARONSOL. If anyone knows where this James Benson lives or works in Tenerife would be grateful for the information.

Click here to read or post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Ask A Question!.


top of the page