Fake Electrical Goods

by Joyce
(Scotland)

I have just come back from holidaying in Tenerife where we bought (from a shop and not a street vendor) a digital video camera. My daughter has just told us that this product is a complete fake along with all the "additional features" that were sold to us. Is there a consumer protection agency in Tenerife that we could consult?

Shop fraud and theft

by Hugh
(Northern Ireland)

I would like to know how to contact the police department in the Playa De Las Americas/Los Cristianos areas as, when I was on holiday in Adeje on the 3rd of February, 2011, I was robbed by a shop assistant who also sold me inferior goods which were not genuine. I would be obliged for your help in this matter.

I would appreciate all the help you can give me.

Thankyou.

Hugh.

Ripped Off By A Shopkeeper

by S. Thompson
(Milton Keynes)

We have just returned from holiday in Los Cristianos where we purchased a camcorder. The shopkeeper showed us a Jessops catalogue which gave the price of over a thousand pounds for this particular camera and he sold it to us at less than half the price. He then told us we would also need to buy a hard drive and upgrade the battery to get the full potential from the camera.

We have visited Jessops since getting back only to find they do not sell this camera - the catalogue was a fake. We researched the Internet and this particular camera can be bought for around £140.00 and Jessops told us the hard drive should have been no more than £30.00.

In total, we paid out 634.00 euros. Reading this back you can now see what stupid, gullible idiots we are but we had no knowledge of these cameras and are old age pensioners.

Is there anything we can do to stop this happening to other people or to get our money back. This man needs to be stopped. Even the free gift he gave us went up in smoke when we plugged it in.

Could anyone give us the web address for the cental office of the police?