Comments for Police Website Address

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Nov 17, 2011
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Response from your webmaster
by: John

Hi Stephen,

It appears that the facility to fill in an online form to report an incident has been temporarily disabled, due to "technical improvements". (The webpage in question is www.policia.es/denunweb/aviso.html .)

The website advises instead that you make the complaint by telephone, on (+34) 902 102112.

If you try this, don't forget to say "English please" when they answer.

Hope you get things sorted.

Jan 17, 2012
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Difficult to Report a Crime in Tenerife
by: Anonymous

Following a pickpocket theft incident in Playa de Las Americas, I went to the local police station to report the crime. I was told that I needed to telephone a report through firstly on 902 102 112 and then call back to the police station (located out of town) three days later to collect a signed form. This of course is useless if you are travelling back home in that time period. I went to a local Internet cafe to use a telephone for this local call to be told the rate was €1.25 per minute. I had been warned that a statement by phone could take up at least 30 mins thus making the cost to report €37.50. Finally, having sought information on the web, I came across the police reporting website where you could lodge your statement on-line. Typically that was `temporarily´out of service! and has been since November 2011. I can only assume the level of unreported crimes such as the one against me must be HUGE! A terrible state of affairs and woefully inadequate for tourists. It´s simple in my opinion - DON´T BOTHER HOLIDAYING IN TENERIFE. It´s a crime ridden place that seems to give a free reign to criminals. In time the government and police will have to alter their approach or Tenerife will loose its vital tourism income.

Jan 17, 2012
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Response from your webmaster
by: John

Hi,

I appreciate and sympathise with your plight and can sense the anger and frustration in your submission, but, before you condemn Tenerife out of hand, please consider the fact that the Tenerife police (and their procedures) may differ greatly from what you know in your home country.

It's a fact that crimes such as pickpocketing exist in every country - you just have to be vigilant.

In my eleven years living in Tenerife, I had my pocket picked twice - and it never occurred to me to report it to the police. I just wrote it off to experience. I've attempted, on my "warnings and advice" page, to advise people, from my own experience, on what to watch out for when guarding against having pockets picked.

You say this incident occurred in Playa de Las Americas. If you've read my webpage on this town, you'll realise I'm not too fond of the place. It is totally commercialised and nothing to do with the true Tenerife. I'm not surprised that this is where the crime took place.

Please don't write Tenerife off just because of this.

Tenerife police procedures don't exactly make things easy for victims to report crimes. But then, neither do police forces in many other countries.

Although, understandably, you are angry enough to declare Tenerife a "crime ridden place", you must admit that it was only one incident and you can't tarnish a whole island because of this.

Away from the tourist areas, nothing could be further from the truth.

Jan 18, 2012
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Update from your webmaster
by: John

Hello again, anonymous complainant.

I decided to follow up on your assertion that the cost of calling the police Central Office is an exhorbitant 1.25 euros per minute.

I don't know who told you that, but they are very wrong.

On the police website, there is a list of call tariffs for their number.

For example, using Telefonica, the costs are as follows:

Establishing the call: 0.092795 euros
Per minute: 0.071952 euros (Mon-Fri, 8am-8pm)
Per minute: 0.042109 euros (Mon-Fri, 8pm-8am)

You can check out the veracity of this and inspect other telephone providers' rates by clicking here.

Feb 09, 2012
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Make Tenerife Better
by: chico

Please please please!!!!!!!!!!!!!!!!!!!!!
Stop the African so called prostitutes
I say. So call if you see these girls they are
a minimium size 16 stroke plus
they are not hookers they are pick pockets
muggers!! Passports, wallets, money, mobile phones
every night they are ruining people lives,
not just their holidays!!
The police are not doing anything about this
it is a major problem to out tourism!!
I work here I love this island it's the only thing
thats going to make me leave:(
They are between Leonardo's
and the Chineese Woks Las Americas.
Tenerife will be a fantastic island without
this problem.... money not stolen could be spent in tax paying buisness.
This is happening in full view.

Feb 15, 2012
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Response from your webmaster
by: John

Hi Chico,

Thanks for the warning about yet another problem existing in Las Americas.

My site has a "Warnings and Advice" page and I'll be adding a paragraph about these pickpockets and thieves.

Nov 19, 2012
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Crime Ridden
by: Anonymous

It is true to say prevention is best but in 50 odd years on this earth myself and my mate had not been a victim of crime - until we went to Las Americas!!! It is riddled with prostitutes and pickpockets and the police do not care. I noticed there were plenty of police near the English night clubs. So easy to lock up a drunk and fine him. Las Americas is a horrible place and the establishment turns a blind eye. We both lost possessions and trying to get a police report is a joke.
Go elsewhere. Tim, Grimsby.

Dec 19, 2012
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Tenerife Police!!!!
by: Anonymous

My holiday in Tenerife turned into a nightmare. My handbag containing passports, phone, purse etc was stolen whilst waiting to go back to England. The local police were uninterested & I was told to go to the national police station in Las Americas to file a report. The police were rude & unhelpful. My elderly mother who was very distressed by the theft needed to use the toilet to be told by a woman police officer "no toilets" !!!!! Bearing in mind the police station is off a dual carriageway & the nearest toilets god knows where!!! I find this unbelievable... Is Tenerife a third world country?. Just so readers are aware if you are unfortunate to require an emergency passport to get home the British consulate is in Santa Cruz & only opens Tues & Friday from 8.30-1.30!!!! Britain may have it's faults but our police are helpful and we provide public toilets to those in need !!!! Sort it out Tenerife you depend on all the tourism you can get in these hard times!

Dec 25, 2012
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Unless Important Don't Bother
by: Chris

Local cops rude, unhelpful.
If you have a minor problem, don't bother going to local police. I think they enjoy keeping you waiting. I waited 2 hours.

Jan 04, 2013
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Professional Thieves in Tenerife
by: Swedish couple

Hi. We just came back from Tenerife. We are used to travel and thought we knew how to protect ourselves from theft but the magician banditos took mobile phone, driver's licence and credit card plus about 300 euro. Worst of all was to lose all the photos we had in the smartphone.
Here's my advice:
Bring your old phone. Put on your "around the neck" wallet and wear it under your jacket with maximum 50 euro in.
Never get drunk. Never walk alone. Hide credit card and passport in a special pocket inside clothes be sure that your partner and yourself have phone number to stop credit card and phone theft. Never stop and talk to flower sellers or people with maps. Or. . . .travel to other places. Welcome to Sweden next time. Well, maybe not the bigger cities. .

Jan 12, 2013
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Tenegreafe
by: Anonymous

I've just returned from Tenerife and it is so true - if you're going as a family and don't plan on going out late at night then it's not a bad place with nice winter weather. But at night it's full of people trying to sell you crap or steal from you. I had my phone lifted from my pocket while walking back to my hotel. Luckily I felt him do it and snatched it back, but I know I was lucky not to be assaulted. Be warned there are eyes everywhere and we are like prey.

Jan 14, 2013
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Victim of Crime
by: Anonymous

My daughter and I were burgled in the early hours of the morning while we lay sleeping.

We reported the crime to the Police in Playa de las Americas and obtained a crime number. We were unable to get the crime report as it was not immediately available to us and we had to return home the next day.

I finally have the telephone number of the Police Station in Las Americas but no-one there speaks Spanish. (Webmaster's note - I think Dianne meant to put "English".)

Could anyone suggest what my next move should be?

DianneB

Jan 23, 2013
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No Violence-no problem
by: John

I have been going to Tenerife for over 30 years, up until the last 2 I have had no problems. In 2011 my pocket was picked and in 2012 I was mugged. Fortunately, 2 plain clothes detectives saw and caught him. They returned my money and I went to court, he was fined and had to make another appearance in court to be sentenced. Talking to the prosecution lawyer she told me he would probably get community service. However, If there had been violence, it would have been a different matter.

Feb 23, 2013
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Badly beaten tourist a long way from home.
by: Hans

23.02.2013
A friend of mine was lured from his hotel to a nearby pub by some Eastern European scum last week, whilst on holiday with his children. Robbed and very badly beaten. This is unfortunately the way the world is going due to several factors. What made this assault even more traumatic was the meeting with police in Tenerife. They are just as useless, badly behaved and high on themselves (cocky ) as much of law enforcement in the rest of Spain. The meeting with the police was close to as shocking as the assault itself. They seem to believe that all foreign tourists are drunk, stupid and without moral. In my opinion I would not be surprised if some were paid to look the other way!!??
Spain has a job to do in more than the economic department!!


Feb 23, 2013
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Theft
by: Anonymous

My son (aged 26) and his friends arrived in Las Americas yesterday at 6pm. By 1am in the morning, they had been robbed by a gang of girl pickpockets.They had their iPhones stolen. Like earlier posts have said, the local police were uninterested and pretended they didn't understand ANY English.The police station is now closed until Monday (when they travel home) so they cannot get police reports. Therefore their insurance policy will not pay out. An expensive holiday as each IPhone cost around £500. SHOCKING!

Mar 05, 2013
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Don't go there
by: Anonymous

Our 18 old son just returned. iPod stolen and wallet, police unhelpful.Won't be going there again.

Mar 20, 2013
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Don't Go!!
by: Anonymous

We had our beach bag, containing 2 iPhones, wallet containing drivers licence and bank card and 50 euros stolen whilst we lay sunbathing on Las Americas beach!!

Police just shrugged us away. Claimed not to know English (laughable when it's very commonly spoken there).

May 01, 2013
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Purse Stolen
by: Anonymous

Hi
We returned from holiday at the end of March and even though we have been to Tenerife many times before, were shocked at how "seedy" it has become. I agree with a comment made, we are like prey for the pickpockets.

We went on a family trip to Mt Teide and left our car for a second to take pictures. When we got back my purse was missing from my handbag.

We lost a lot of money and it's true it's very difficult to get a police report. A tip for others who are unlucky, there's a police desk upstairs in the airport and they will print your forms if you have already phoned and got a police number.

May 06, 2013
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Room Robbed While Out During the Day
by: Anonymous

My partner and I have just come back today from Tenerife and on Fri 3/05/13 while we went out from 1pm till 6pm all our belongings were taken - a phone, tablet were on charge. They even took the charger, adapter and camera, money £270 in English and 20 euros, my jewellery, my purse which contained my driving license and cards. The hotel tried to say it was no one from there but the only way into room was through the door as we were on the top floor with no other room by it. We called the police they were no help, didn't speak English, did a report next day. They were no help said they would fingerprint room they didn't bother turning up. Laguna Park 1 was the hotel. I'm disgusted with both the hotel and police. I will get the message across one way or another for all to see.

May 28, 2013
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Stolen Items
by: dave reading

I was also pick-pocketed by prostitutes on the 1st night 17.05.13. My iPhone 5 and my mate's wallet containing 50 Euros stolen. Again, as previous comments, nothing was done to help whatsoever. The last time I went there, there was nothing like this. What made me laugh was being told that they were in recession!! I would have thought that the bar prices at 5.00 Euros a drink and the "free" shots no bigger that a thimble would get them out of recession if they put some of the profit back into the country and perhaps, dare I say, the police that seem to get on very well with the watch and glasses sellers who I'm sure pay no taxes (I may be wrong here but doubt it) pay something? I was brought up in the days when there was no money, but never stole anything. I will not be going there ever again that’s for sure.


Jul 04, 2013
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True Facts
by: Anonymous

I have been coming to Tenerfe for 14 years and now live here. The strip area and a couple of other areas are bad at times.
If you are in these areas do be vigilant. As for high priced drinks the rents and rates on these areas are high. You go to the villages and it's a very different story.
Police in general are very good and helpful and there is satis (sic) for translation of crime reporting, everyday Mon-Fri at main cop shop, 8am to 2pm.
Yes there are crooked cops, we all know about driving fines, there are also drugs (as in all countries) and some police are corrupt in this field, but it is being cleaned up.
Tenerife is a beautiful location and the weather is great. Drinking can be really cheap but if you choose to use certain areas, beware - high prices and thieves. I could leave my wallet on a table in our village, go to the restroom and it would still be there.
Go to any resort in the world and in certain areas there will be chancers - London, Manchester, Birmingham, Leeds, Glasgow to a name a few are riddled with thieves.
The Africans are generally thieves, posing as hair braiders or prostitutes but watch out for Eastern Europeans.
If you are in a group, watch out for each other, if you see a thief get your group to detain them.

Jul 04, 2013
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Response from your webmaster
by: John

It's nice, for once, to find a comment defending Tenerife. Notice, though, how our anonymous commenter lives in a village, which implies the more rural side of the island, away from the tourist spots. That's the true Tenerife.

Unfortunately, some parts of the main tourist towns, especially Las Americas, are fast becoming what are practically no-go areas, especially at night, and that is sad.

Dec 27, 2014
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PhoneTheft Rife
by: Carolynn

My daughter & her friend had iPhones pick pocketed & saw who did it, pointed him out to police but they just shrugged their shoulders! Spoke to other tourists here who have had purses & phones stolen this week & last, what can be done to prevent this?

Apr 01, 2015
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Be On Guard At Night
by: Anonymous

Me and my friend went to Playa de Las Americas and my friend got pick pocketed by a guy we chased but he got away. My mate was covered in blood from falling downstairs trying to catch him, he got away. But literally 30 seconds later there were 2 policemen so we explained what had happened, then 3 plain clothes policemen appeared. They showed us pictures on their mobile and we recognised him straight away. We were told to go back and report it to our hotel. We did this and was told we need to go police station. We went the next morning only to be given a number and to phone that then come back. We did this, went back to station and was told without the phone's (iemi) number we can't have report. I had to phone the number back up to explain what the police said. I was still in the station and the lady on phone spoke to officer. I was handed my phone back and explained there no way my friend can get that number so was told to put the lady police officer back on. I was trying to get her attention but she was ignoring me! I said this to the lady on phone and she said she will end our call and phone the station direct. We waited for 15mins with lots of officers coming back and forth but nobody keeping us informed. So I rang the number again and explained again (had to give reference number) and was told to hand my phone to a police officer. He then give me my phone back and I was told his colleague was dealing with it. We give a statement had to sign it, it was all in Spanish. We then had to go back next day to identify some shots of the pick pocketer and when the police officer was going through our statements (he spoke very good English unlike most of the other officers) there were things that they hadn't put in there.

I do really think that the police are reluctant to report your crime. They are rude and they are not there to help you. I so think they turn a blind eye as after the crime within seconds they were there. If that was the British police they would have checked the clubs as I'm sure he was in one of the strip clubs. This makes me grateful for the British police. All we wanted was a crime number so my mate can claim on insurance.
I would go back to Tenerife but I would be very wary now. I do think maybe the British police should be employed to take over. When I was In police station within 5mins 3 other people walked in to report a theft and they didn't seem to care.

May 01, 2015
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Tenerife the Worst Police Service
by: Anonymous

We live in the U.S. and decided to have a vacation in Tenerife.
Well, we got robbed walking home!
We decided to report it to the police, but guess what?
The cops in Tenerife are like the holiday makers, just relaxing!
They dont give a crap about anyone. We saw 2 British couples wanting to file a report too. The way the STUPID POLICIA was talking to these couples was just super rude.
The police in Tenerife is a joke, it's like a mafia, they are rude, I have no idea how they became cops!
It is a third world at its best !
Here in the US, they would be good to be washing dishes in McDonalds!

How the hell the goverment allows a police department like this!
What a joke.

They have no qualifications, it makes me think anyone can be a cop there, as long as you can say "hello" you're a cop ! Ahahahhaha!

Tenerife, we are in 2015. Wake up policia!

May 16, 2015
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Beware Of This Scam
by: Anonymous

Warning: Anyone travelling to Tenerife. Do not buy anything from Goodwill S.C., based in Arona Los Cristianos. They get you to use your debit card, then pretend their machine is not working after you have PUT IN YOUR PIN NUMBER. This shop takes hundreds of pounds out of your bank account without you knowing. You only know when you get home and check your bank. Your bank will not reimburse you because you have "authorised" the sale.Please share this with all your friends. These people need to be stopped!

Oct 18, 2015
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Police Corruption & Brutality
by: Anonymous

Just back from a ruined family holiday in Tenerife. My husband & another hotel guest left our hotel in Costa Adeje to go to an Irish pub in Las Americas & I was then wakened by police at 3.30am to say my husband was under arrest for fighting!! Not at all in character but I asked the police if I could see him & they shouted & acted aggresively towards ME & said I had to go to the Las Americas police station in the morning. I then got a phone call an hour later to say my husband had assaulted an officer of the law was under arrest. My family & I are hard working law abiding citizens in the UK. Why would my husband act differently on holiday? This all happened on a Tuesday & the first the kids & I got to see him was on the Thursday! He was badly beaten, had broken ribs, a broken nose, a fractured eye socket & his lip was hanging off. He had been given just 2 bottles of water in 2 days & kept in a pitch black cell with no toilet facilities. As a result his injuries were infected. The police attacked him with their batons when he askd them where the taxi rank was & continued to beat him back at the station until he made a statement saying he had been disobedient! A lawyer advised him to accept the charge as he faced 2 years in jail for police attack & they said they had 8 witnesses. My family & I have been left traumatised by this. We had to pay 380 euro to leave the country not to mention the 500 euro hospital bill to try & patch up my husband so that he was fit for the flight. I hope the injuries heal but I'm positive the mental scars will not. I'm positive that this would not have happened in Costa Adeje but because the police assumed he was a drunken lout in Las Americas he was fair game. Appalled at the corruption on this otherwise beautiful island.

Oct 18, 2015
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Scam in Paradise Selection Shop Bouganville
by: June Page

We were scammed in 2 shops owned and run by Asian men the first one in Playa De Las Americas "Amazing" and then after we bought goods that were way overpriced from there, we were then asked to go back to collect the goods the night before we fly home as they say they will transfer the goods to English, get it registered and insured (of course that did not happen). We were taken to the other shop where there are 7 other Asian Men milling around drinking alcohol. We were taken through the back way of the shop, the manager told all sorts of lies, sent us for dinner at a restaurant next door to the shop to supposedly get the goods transferred to English, put internet security on. Of course this is just to keep us there. Then the hard sell tactics start all over again. We arrived there at 7 pm and at 10:00PM they locked us in the shop until we relented under duress from Mr Singh (Manager). The upshot is he told lies and took £3000 from my credit card, he took my iPhone took the sim card out and put it in another phone which had no charge. It was very frightening as no-one knew where we were, I had no way of contacting anyone. They insisted they take us back to the hotel with two Asian men in the car it was almost midnight when we got back and we were leaving the next morning. These people need to be stopped doing this to Tourists. I have looked on the Tourist Website and the same shop has been doing this since 2011. Why are they continuing to get away with this ?

Oct 18, 2015
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Another Victim
by: Anonymous

My bag with my passport and travel documents was stolen at the Los Cristianos bus area. It really ruined my trip. It is not safe in that area.

Nov 27, 2015
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Stolen Bag
by: Anonymous

That was 3rd time I report to police. This time somebody steal my backpack on the beach with camera and iPad, so I reported online and went to police. You will never believe, I have been in police only 20 minutes. So I was only one in line and a Spanish policeman was very friendly and he also spoke with me English, I just came sign papers and that's it. Always go to police station after 12-13.00, because all robbed people come at morning and after 12 here is nobody and you don't have to wait. And there is no point to report police if you don't have insurance, because they throw your report to the trash after you go out.

Nov 30, 2015
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Conversion Scam in Las Americas
by: Michelle

My parents who are elderly have just returned from Tenerife to find out that they have been scammed purchasing electrical items having been told these need to be converted to be used in the UK to which a guy drove them to another place to pay the day before there flight. This was after a guy phoned them to tell them that they couldn't pick up on the Tuesday and changed it to the Saturday (day before flight). They have been charged to their debit card just over £2200 for the trouble my mom was told that they are covered by insurance and that she wouldn't have to pay anything for the next 5 years and got her to fill a form out with her address on. They distracted them these 3 males after my parents requested receipts and hurried them out. Bank won't pay out because of pin number so will be contacting trading standards and police if anyone has had similar please advise.

Dec 01, 2015
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Response from your webmaster
by: John

Michelle, if you look in "Counterfeit Goods" on the Q&A page and find the thread "Ripped Off By A Shopkeeper", you'll see reports from many other people who have had the exact same experience as you. It appears to be a standard process all these stores use - always getting you to go back to collect the item on the day before your flight. So, you're not alone. Help spread the word! This website is certainly trying to. If you are on social networks, tell all your friends. Spread the word!!!

Jan 08, 2016
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Scumsville!
by: Anonymous

The area from the Dubliner bar down past Starco's to the Veronicas strip is scumsville at night and in the early hours. These low life thieves crawl the streets during darkness and can steal your possessions right from under your nose. I had not drank any alcohol at all and was sitting outside waiting on my friend with my bag right at my side and a low life slunk up behind me and stole it. He must have been slithering along the grass on his belly to do it! He got my new Galaxy S6 phone and about 80 euros along with my brand new bag.

There is no police presence at night and no deterrent for these work shy scum who are mainly Moroccan. Don't underestimate them they really are professional thieves and pickpockets. Don't take phones out with you at night and keep money in a zipped pocket on your person. It's the only way to beat them. And stay away from the area after dark, it's crawling with them.

Feb 26, 2016
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Hire Car Targeting by Thieves
by: Wayne Croot

I visited Tenerife in 2014 and hired a car. During a tour of El Teide, I parked and locked the car for short periods of time. In these very short periods, someone stole over 500 Euros and a camera, from a rucksack in the boot. I did not realise until about an hour later and wrote it off to experience. Thankfully, they were "considerate" enough to leave my passport and driving licence.
Roll on to 2016 and I parked my hire car in an almost empty car park by Palmetum in Santa Cruz. I had at least learnt not to carry valuables and my partner and I took both cameras with us, to take photos. The car was locked and we had not even opened the boot. An old white Corsa arrived and parked next to us. About 15 minutes later, we returned and the Corsa was gone and we drove away. Some time after, we realised the rucksack had been stolen from the boot. Fortunately, the only thing of value (the two small camera cases were empty) was my new prescription glasses, about £200 worth, useless to the thieves who had nothing of any real value to them. Ironically, we were delayed slightly by watching Police deal with a parked car, in an adjacent car park, that had had the window smashed.
So the point I am making is that the thieves seem to be using electronic capture devices or frequency scanners to unlock and relock your car so you do not realise anything is amiss. Oddly, they left two expensive fleece jackets.
I also found it odd that some "official" was wandering round Santa Cruz in a safety vest and carrying a huge bunch of car keys.

So anyway, sorry Tenerife, twice visited, twice stolen from. You have a problem. I won't be coming back, the other islands have never given me any problems at all.

Feb 26, 2016
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Tenerife Theft!
by: Anonymous

This whole island is crawling with thieves! Leave nothing unattended, even if it's out of sight!

Feb 26, 2016
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Stealing in Masca
by: Evaldas

Hello,
I have come to your island 2016.02.15-2016.02.25 I saw an interesting place.Service was excellent.
Bus drivers very courtly. Beautifully clean up parks, streets infrastructure.
However, one day I was disappointed. 2016.02.23 I with my wife arrived in the village of Masca.
We walked to the souvenir shop ( GPS : 28°18'18.5"N16°50'24.6"W ).
And stealed us (money bag with documents). I attaching my ID Card - 11391932 copy (EVALDAS ZALESKIS)
Also stealed driving license, bank cards. We was go out search documents to mountain to other café ( Restaurante La Pimentera GPS : 28°18'32.0"N 16°50'24.6"W ). However, the document did not find. We near this souvenirs shops ( GPS : 28°18'18.5"N16°50'24.6"W ) saw two people (about 165-170 cm.) - women and man. 99%, that me stealed woman, because she was quite close to me (about 15-20 sec.). Woman wore widely a hat.
We thinking, that this is happening very often. And here it is already a serious problem. I think in the Masca bars are surveillance cameras and it would not be difficult to control. Steal took place 2016.02.23 (16-17 h.)
I think that we should have informed all European Union state tourism departments about stealing in the Masca. Peoples are left without a documents, a bank cards and a tourist is a very big problem. We hope that you can solve this problem…
If you get my documents and if you need more information, please inform me.

Thanks.

Mar 21, 2016
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Corrupt Police
by: Aaron

I was attacked with batons on Friday and I was also extorted out of 200 euro or they threatened to throw me in jail. They have really damaged my knee, broke my hand and smacked me in the back of the neck. The airport staff in Tenerife are just as rude with the way they speak to you. Why these police are allowed to do this is a joke. I'm currently in the process of getting my lawyer involved and taking action by way of suing for compensation. I have the place it all happened, witnesses and cctv they will be PAYING. At one point a 13 year old girl told me she was a prostitute. Avoid Americas it's more like 3rd world Senegal. The only good point is King of Juda Reggae Bar, the man that owns it helped me a lot and the drinks are amazing.

Apr 26, 2016
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Stolen Watch
by: Shaun Anderson

Hi,

I wonder if you could help. I reported my watch stolen in Las Americas on the 21 Feb at 12pm at the local police station. They did not speak much English and could not or did not want to understand me. I tried to explain that I needed an incident number for my insurance company but could not get one from them. Could you possibly give me one? The watch was an Armani AR1787 and was taken from me outside the Highlander Pub by a watch seller.

May 07, 2016
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Indian Electical Goods Rip Off
by: Anonymous

DO NOT BUY ANYTHING from Management Electronics. They take you out, buy you food and then scam your credit or debit card. They sell you a tablet with a Vodafone 4G wifi dongle that supposedly gets you free Sky and Virgin. You do not get a sim card or Vodafone deal. 4500 pounds has been taken from my dad's account. RIP OFF SPAIN. Why don't the cops close them? DO NOT GO, DO NOT BUY ELECTRICAL GOODS. LOS CRISTIANOS or PLAYA DE LAS AMERICAS.

AVOID AVOID AVOID like the plague go somewhere else on holiday.

May 14, 2016
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It Has Not Changed Since 1990, I Know That!
by: Anonymous

I've been travelling to Tenerife & the Canaries studying Volcanoes since 1990 & completely lost count how many times I have been.
Nothing has changed over the years when it comes to Las Americas. Crime there is incredible. You name it, it happens in Tenerife but Las Americas is lawless. It has often been said by people who live and work there that the Police are behind the drugs trade on the street. Check out the ch4 documentary on Youtube called 'Looking for Ricky' for a little insight but bear in mind that anyone who helped ch4 in that docu' are now dead. I've seen it all over the years there, and been victim twice myself to thefts in 1993 (when it was the rape capital of europe) by South American pickpockets.

In 1998 I had to call the police to a massive brawl in front of Veronica's but they didn't come for a long while and when they did they laid into innocents with their batons knocking at least one girls front teeth out!! I later saw one of the victims from the brawl in a Sunday newspaper magazine, he was severely brain damaged. It was the biggest gang fight I ever saw and people were laying out cold all over the strip. No arrests were made!
In 2007 me & two friends stopped an attempted abduction which got heavy I can tell you with 5 Moroccan men with a jeep v one Spanish girl on the main strip who was laying on the floor drunk. We called Police - waited over an hour - and when they arrived they wanted to beat us with their batons. Told us in perfect English that they didn't speak any English?? Then threw the girl in the ambulance before lighting up their cigarettes.

Reading what everyone else has said does not surprise me in the least. The British tourist industry should recommend a boycott until the Police are no longer corrupt hooligans. The reason the crime rate appears so low on their figures is because Police won't accept your reports in the first place if they can get away with it, so nothing really gets investigated, so no figures to disclose. Take away Las Americas and Tenerife is a beautiful Island like the rest of the Canaries. It's such a pity the authorities have refused to act upon this dangerous problem since at least 1990 from my understanding

PS I have only just recently left a British Police service after more than 10 years, so I know low standards of Policing when I see them. But they have no standards there at all not even low ones!
The Police in Tenerife are anti-British and that's where a lot of the problems arise. It's discrimination sadly. They don't care what happens to you for that simple reason and are very aggressive to any English trying to report crimes. People have been beaten and arrested for trying. I want to visit Mount Teide for volcanology studies one last time in the future but will keep well clear of PDLA for my own safety & security. That will sadly be my last visit to Tenerife.

May 24, 2016
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Stolen
by: Anonymous

Hi, my phone and money have been taken, also same happened to my brother. Not safe if travelling alone going out at night. Also see a few over here robbing drunk people.

Jun 18, 2016
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Asian Thieves
by: Anonymous

Don't buy anything from the Asians in Las Americas. It has cost us 6000 pounds, same thing as others. Bought a tablet and was told to pick it up the day before we came home. Was kept there till late, taken for a meal whilst one of them did jobs on the tablet and ended up feeling very intimidated. We are in our 70s and feel that this is the age group they target. I also can't find an email address for the police it has made me ill and we feel so stupid.

Jun 21, 2016
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Adeje Android Store
by: Anonymous

Just back from Tenerife and discovered £1,500 taken from my bank account when I only authorised £269 using my debit card. They also photocopied my passport and asked me to sign the copy. Asian owned, kept up waiting for hours, offered us a free meal and ran us back to Golf del Sur where we were staying. This store is first on right at foot of stairs, sells clothing at front of shop. Near to marina. Supposed to own restaurant and clothing shop to left also. I don't think I could trust an Asian again which is a great pity. They all seemed so genuine. On bank statement they used their name as Nitika Y Anisha SL, Playa de las Americas. This happened night before we flew home too late to do much about it then. Makes you feel so stupid and also lose faith in people, especially when you get taken in. No money left in account and owe the bank over £1,000. Never again. I'm in my 70s so will take me a long time to repay this amount back.

Jul 06, 2016
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Local Police
by: Pricy

While renting a Maxterra we were down the front in Las Americas where a local police was waiting to stop us. Very rude to us and on spot fine of 40 euros for two of us, no receipt or nothing to say we paid. Then started to say he didn't speak good English which is rubbish. No warning or anything and just took off. Is that his drinking money? PMSL. I am aware of local police tactics as lived in Benalmadena for couple years. How do they get away with what they do?

Jul 13, 2016
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Mobile Phone Theft
by: Phillip Snape

My son is in Playa Las Americas now and has been mugged of his mobile phone. Been to report it at local police station and they are not the slightest bit interested. He is distraught and they won't even give a crime number so he can claim on his insurance. He was out on a night out with his girlfriend so not on a drunken night. Any help you could give me to sort this situation!

Aug 17, 2016
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Fraud Scam in Tenerife
by: Anonymous

I will return to Tenerife to help put these Indians behind bars and identify them if required.

My credit card was done last week for 1900 euro exact, blatant scam as other people above and a setup between the Tabaco shop in Los Cristianos and the same Android/clothes shop with adjacent restaurant in Adele just 5 mins walk past Troya Beach along the beach all working together and again ask you to go for free food to restaurant next door.
I am trying to contact the Ministry of Tourism about this.
The reason I feel we were targets is they discovered we were going home again the next day.
Somebody needs to take action on both of these shops they are working together.
The guy in Adeje was supposed to take 19 euro and actually took 1900.
My email is jmdel@eircom.net if anyone wishes to email me on this. I just want to see these shops closed and these guys behind bars.

Oct 09, 2016
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African "Sellers"
by: Anonymous

Hi. Would like to know why the police do nothing about those African guys who sell fake things daytime and night time they sell drugs.
They are so annoying and dangerous at night.
Don't feel like going out at all at night :(
These people are really bad for the tourism!

Nov 22, 2016
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Very Annoyed
by: Anonymous

Why do all the Asian and Pakistan people get away with conning people out of their money? My friend and I bought an Android tablet. Like every one else they pick you up and wait until it is the day you are travelling back home. When we got home these things are useless. We paid a lot of money for something that doesn't work. Why do they feel they need to scam people? Why can't they just sell us something that works? They need the tourists to survive. Puts you off going back. If I ever see them offering anyone anything I will tell them not to do it and that it is a scam. We all need to do this to stop them. They are all scum.

Dec 18, 2016
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Stop the Crime in Tenerife
by: Margarita

Let's stop the crime wave in Tenerife. Sign this petition. First text on Spanish, down on English.
https://www.change.org/p/luchamos-contra-el-crimen-en-tenerife-let-s-stop-this-crime-wave-on-tenerife-%D0%BE%D1%81%D1%82%D0%B0%D0%BD%D0%BE%D0%B2%D0%B8%D0%BC-%D1%80%D0%BE%D1%81%D1%82-%D0%BA%D1%80%D0%B8%D0%BC%D0%B8%D0%BD%D0%B0%D0%BB%D0%B0-%D0%BD%D0%B0-%D1%82%D0%B5%D0%BD%D0%B5%D1%80%D0%B8%D1%84%D0%B5

Jan 27, 2017
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Sounds Like a Horrid Place
by: Zoe Bink

Won't be going there for our holiday!

Feb 07, 2017
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thieves
by: Anonymous

Just returned from holiday. Had camera equipment and Canon camera stolen (worked hard for over 20 years to afford same ).Taken from hire car boot at Vilaflor.

Feb 09, 2017
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Backward Tenerife
by: Anonymous

Been to Tenerife several times now and either witnessed or heard first hand accounts of crime (some sad Tenerife forum posters deny this happens and ridicule anyone who tries to raise awareness but sadly crimes occur daily - if not hourly).
I just want to confirm that rather than be a victim of a trip advisor troll (e.g BB) the police and the ayutamiento should be investing in surveillance cameras. It is absolutely atrocious how backward Tenerife is in this regard. Statistics show that credit is less prevalent in places where there is CCTV and it works in shops, in bus stations, restaurants, on the beach and anywhere else. It can even be set up to focus on any of the hundreds of pickpockets, muggers and criminals who are left to roam the tourist resorts stalking innocent folk - and often leaving them penniless and stranded without help.
In this year of 2017 we need to use this technology to help just like most of the other cities in Europe do - and even those with nowhere near the amount of criminals that roam Tenerife. It should be obvious even to the forum greats with the lynch mob mentality that the current scenario is unsustainable. Anyone with an iPhone will show you that you can pull up all pics linked to an individual and this face-recognition or number plate recognition is one of many CCTV techniques used to fight crime in non third world locations.

Feb 14, 2017
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Don't Go
by: Anonymous

We went on holiday to Costa Adeje Tenerife, stopped at Languna Park 2. The hotel was terrible, the apartment was disgusting. Even though you locked your door you could still pull it open, which happened to us and someone stole all my partner's new clothes and straighteners.
Hotel didn't want to know. Just glad it was us in that room and not my daughter and baby. Wouldn't like to think what could have happened.
My advice would be - don't go.

Feb 19, 2017
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Robbed not once but twice now
by: Patrick

I can't express how much of a victim I feel having sent what I thought some time to recuperate in the winter sun.
Sadly I have had to report being robbed on each of the 2 occasions I visited Las Galletas. The first time I went to the cash point and had just withdrawn 250 euros. I went shopping and made my way to the bus stop to get my bus home. I went to open my rucksack to get my wallet out and noticed the zip had been opened. My wallet gone containing 200 euros and all my bank cards. I waited over an hour for the police to arrive who were nice enough but haven't heard from them since. Only yesterday I made the trip again to the harbour with my brother for lunch I only had a bum bag no rucksack this time with my euros and bus ticket nothing else.
Well what do you know I made my way to the bus stop after lunch and found my bus ticket to board the bus I exchanged a conversation with someone I thought was boarding the bus then noticed my bum bag contents had been emptied!
Once is bad luck, twice is targeted crime and I do not plan to ever come back here again. So Tenerife you need to clean up on caterer crime otherwise us vulnerable older tourists won't be boosting your economy.

Feb 22, 2017
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Avoid Tenerife and Its Thieves
by: Anonymous

If you're considering going on holiday, having a stag or hen weekend or even a short break here then think again! The place is riddled with thieves, pickpockets and unhelpful police.
I was there less than 12 hours when I had my phone stolen asking for directions from a local, a large Black Moroccan, local Spanish woman and what looked like an Albanian immigrant runt were responsible.
What is worse these scum don't even consider the implications of their actions. My wife was rushed into hospital not long after and I struggled to get home because of them and the loss of my phone and cards. They are dispicable people, the police are useless and uninterested, avoid the place at all costs and pray the volcano sinks the island very soon.

Feb 27, 2017
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Pick Pockets Masca.
by: Anonymous

Hi ,

Went to Masca last Thursday and my husband was targeted by pick pockets unsuccessfully thank goodness.

I have clear images of all four gang members and a photo of the car used. I tried to report the gang the same day but didn't get anywhere.

Any ideas please?

We have been visiting Tenerife for nearly thirty years but everyone I met had a tale to tell regarding theft on the island.
Something needs to be done and needs to be done soon to stop Tenerife being used as an easy target for these vile individuals.
The island economy is based on tourism and when visitors stop feeling safe this is a recipe for disaster.

Kind Regards

Mar 23, 2017
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Pickpocketed
by: Norniron lad

Walking up from the strip towards Columbus Hotel called into chip shop. Money and phone in possession, came to junction 1. Black woman, 3 black men perusing woman offering sex acts. Got to corner of Columbus complex felt her hand in back pocket. Thought I'd stopped her only to get to entrance to hotel to find wallet was there with 160 euros gone and Samsung Galaxy S7 Edge missing and to make it worse my mate lost his iPhone 7 and 80 Euro. Hotel staff useless, local police useless. Had to walk to National Police, who give us a number to phone and call back lol. No interest whatsoever, however the girl on phone seemed half interested. Shame local police weren't half interested. Within 5 minutes of being robbed, had police made an effort they may have been caught but reading this it would seem they are very aware.

Apr 07, 2017
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Theft in Playa de Las Americas
by: Anonymous

Can anyone please help? We are in Playa de Las Americas now and my husbands phone has gone missing on the road by the Columbus by the Chinese Wok takeaway. Any tips what to do? Don't even know where police station is. We are travelling home tomorrow. Thank you.

Jul 12, 2017
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Son Robbed Last Night
by: Anonymous

My Son is in Playa right now, only arrived yesterday and was pick pocketed on his first night. They took his wallet and iPhone. Trying to sort things this end as he has no means to do anything his end. Does insurance need an incident number to make a claim as the other posts seem to imply this is a nightmare to do?

Jul 19, 2017
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Pickpockets in Los Cristianos
by: Anonymous

Me and my husband were walking back to the Castle Harbour apartments in Los cristianos on Monday 17th July 2017 and were approached by a man giving out leaflets for a beauty parlour. 30 seconds later my husband realised his wallet had been stolen along with our bank cards, money and driving licence. We flagged down the police and reported the incident immediately but the police said it happens all the time. We were given a phone number to ring the following morning and had to go through to the police station in Las Americas to complete an incident form. Be aware because it's happening on a daily basis.

Aug 14, 2017
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Taxi Pickpockets
by: ex Greater Manchester Police Inspector

Forget pickpockets, watch out for the taxi drivers who add on the call out 50cents or the airport run 1euro 70 cents with all sorts of excuses. If you question why, answers range from it's after 10pm to it's summer time charge. What are the police doing about these criminals for that's what they are? If they charge an extra 50 cents or 1euro 70 for everyone getting in their cab what must ordinary law-abiding taxi drivers think? In the last 3 days on 4 journeys I have had occasion to challenge 3 taxi drivers over their additional charges. One even offered a free journey and to pay for my water!! It's important that the police deal with this blight. My wife and I are willing to work with the local police on this.

Dec 22, 2017
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Crime in Tenerife
by: Colin

Just came home from Tenerife (22/12/2017)
after 10 night holiday- my girlfriend had her purse still
Purse stolen on our first evening at Playa Paraiso and as I've travelled the world and been in some dangerous places and never let my guard down so I couldn't believe how it happened as we both kept her closed bag in our sight at all times. The next morning when we realised it was missing we were amazed and shocked but after back tracking our movements realised it had been stolen in our apartment or downstairs before we got in the lift. Anyway the staff were all very unhelpful. We were told to go to the main police station in Las Americas which we did and the police just virtually threw a piece of paper with a number on for us to ring. We never managed to get through to anyone so we gave up. Police were useless and it seems everyone in this island wants to hush all the crime up. Will never visit there again and plz anyone wanting to visit there -THINK TWICE.

Mar 06, 2018
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Visit to Tenerife for Overheadtrain System
by: Pieter van Noppen

My collegue, Ralph Wijnholds and myself Pieter van Noppen
of the Netherlands will visit Tenerife on the 6 th - 8 th of March 2018 , and talk with people of the government of Tenerife about a brand new train system, an overhead train system around the island. We were invited by Mr. Volkovich of tge company Impossible - Possible at Adeje.
We hope this meeting will bring this ingenious system very effective, innovative and low cost system much profit for the Island in many ways.
Pieter van Noppen mobile 0031 300 15051
Telephone Holland mobile 0031612 804079

Mar 18, 2018
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Money stolen in Torviscas
by: Steve

I just want to add my experience to others. On my way home from Harley's next to Club Flamingo and opposite the Bee Hive Inn I was approached by a PR who gave me a leaflet then immediately picked my pocket stealing €150, there was another PR present who works for The Bee Hive Inn. I have reported the incident to the owner of the Bee Hive Inn who has suggested I contact the police - now I am home and having read comments above I see this is pointless.

I have been going to Tenerife for many years but will never ever stop to talk to a PR again .....................BE WARNED!!

Apr 02, 2018
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Tablet Frauds
by: Mats

The guys at "Rich World" are scums and scoundrels, specializing in fooling 80 year old people into buying crap tablets for hundreds of dollars/euros from their credit cards. Please, police of Tenerife, stop these frauds! What should have been a celebration of my honest and loving parent’s 50th wedding day, turned into something completely different.

Apr 10, 2018
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Conned for Being Kind
by: Anonymous

Have been conned by the owner of Daquiri Bar in the San Eugenio area of Costa Adeje. When I very kindly let Pablo use my home, he then ran back to Italy and not want to face me as I am now aware he has used my home for so-called-family. He conned my friends also who are very unhappy as they felt he was genuine. I dread to think what I shall be walking into when I come over soon. This was hi-lighted by a phone call to let me know what was happening. He is not man enough to face me and my friends, not got the bottle to answer my phone calls/texts, so if you come across him again, just be very careful and don't fall for his tales. A lesson learned by all.

Jun 17, 2018
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Crime Ridden Disgusting Island
by: Anonymous

My wife & I had the misfortune to visit Tenerife recently. We were scammed by two different shops for a large amount of money. It wasn’t until we returned home that we saw on the internet just how bad things are. The coast of Las Americas & Los Cristianos is full of tourist shops run by Indian criminals who are making hundreds of thousands of pounds scamming the tourists. They target mostly U.K. nationals & have fake Argus & Jessops catalogues to give completely false valuations to rob tourists. The variety of scams these evil sub humans are committing is mind boggling. The police do absolutely nothing about it, it’s been going on for years. On top of that street robberies & pick pockets are rife. DO NOT VISIT THIS DEN OF CRIME. They don’t deserve our support. A horrible area BEWARE

Jun 17, 2018
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Tablet Scams in Tenerife
by: Anonymous

I name & shame the Indian scumbags running a blue painted shop called The Gift Shop on Los Cristianos seafront as being tourist fraudsters of the highest order. They are a disgrace to their country & their culture. Do Not Use This Shop under any circumstances, they are criminals.

Dec 03, 2018
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Apartment Burgled
by: Anonymous

We booked an private apartment via Homeaway, to stay at the Parque Santiago 4 in Playa da las Americas, Tenerife, between 4-14 November 18.

Prior to travelling we paid the total amount and arranged with the owner Stephen to meet him at the apartments at 1600 on 4th November.

We arrived slightly early, but Stephen was there to meet us and took us to the apartment. It was as good as it looked in the photos. He gave us a door key and safe key and wished us a happy stay.

We unpacked our cases and placed our valuables in the safe.

On the evening of Tuesday 6th November, Stephen messaged us to check that everything was ok and we were enjoying our stay, we replied everything was perfect.

On Wednesday 7th November we left the apartment at around 19:30 to go out for dinner.

When we returned at 23:15 we discovered the door had been forced and broken into. Our cases had been emptied and my partner's had been stolen.

We couldn’t see what had been taken, but when we looked in the wardrobe we discovered the safe had been stolen. With the safe removed, it showed that it had not been anchored properly and had been glued in with no nails or a similar glue. The safe contained our passports, bank cards, 2 wallets and 1300 euros of cash.

We went to the main reception and asked them to call the police immediately, but we were told that they closed at 21:00 and we would have to report the burglary the next day. Reception called security and they visited the room to assess what had happened. I called Stephen who arrived within 5 minutes, he came and looked at the apartment, he asked if we had insurance, which I replied yes. Stephen arranged for a locksmith to come and fit a new lock, he arrived within 15 minutes and fitted a new lock. Reception said the police would not attend so we should clear up the mess caused, which we did. My partner could not sleep as she feared that they may return, and had trouble sleeping for the rest of the holiday.

Stephen offered to meet us the next morning and drive us to the local police station.

At 09:00 on Thursday 8th November, I called the police and reported the burglary. We then met Stephen at 09:30 and he kindly drove us to the police station to collect the police report. Whilst in the car I told Stephen that we were not covered on our insurance for the amount of cash we had lost, and told him that he was responsible due to the safe not being anchored properly. He initially said his insurance would not cover the theft, but then said he would contact them to see. We then started to arrange temporary passports so that we could fly home on the 14th November.

We called Homeaway the booking agent and told them of the situation, they were very helpful and emailed a grievance form for us to use if we could not agree to a refund.

Later that afternoon Stephen messaged us to say that he was still waiting for a reply from his insurance company.

On Friday 9th November Stephen messaged mid morning to say that as he thought his insurance company replied saying that they would not pay compensation for the damage we had suffered, but as he was really sorry for what had happened he would like to contribute 200 euros, which would be useful for the purchase of a new suitcase and help us finish our holiday as peacefully as possible.

I replied thanking him for his kind offer, but it would nowhere near cover what we had lost and the distress caused. He then said what would we expect him to do for us, and if it was within his ability he would willingly.

I called Stephen and said we thought he should refund the rental we had paid to him, 880 euros, he replied he would think about it.

Later that day he messaged to ask if we would be returning home early as he knew that my partner wad distressed. I replied it was not possible as we had no passports, so would be leaving on the 14th November as planned. I also asked why he wanted to know this, he then replied he wanted to check how we left his apartment before he made a decision.

We arranged for Stephen to meet us at the apartment on the 14th November at 11:00. He arrived and found the apartment as when we arrived, (minus the safe) but then told us he would not refund us any of our rental as he was not obliged to.

Once we retuned home on the 15th November I called Homeaway, but this time they were not so helpful, and said the issue was between us and Stephen the owner. This was not what we were told when we initially called them.

I have constantly emailed and called Homeaway but their only answer is contact the owner.


Feb 13, 2019
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Scam in Los Cristianos
by: Anonymous

We were victims of scam when they took £900 out of account. The name used was GEMS N ART.
They also took £1350 out then for some reason reversed it. Name s d for this theft was CALLED WORLD.
WE HAVE PHOTOS OF SOME OF EMPLOYEES AND ALSO SHOPS. THE SHOPS ARE RESTAURANT TOBACCO AND SOUVENIRS.THEY ARE ON MAIN PROMENADE BESIDE A TWISTED PALM TREE.
If you still fancy Tenerife, and we had a lovely holiday but it was marred by these horrible thieves who completely took advantage of our age and lack of knowledge re computers etc. SO BEWARE..........

May 09, 2019
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Hair Braider
by: Anonymous

My wife was caught out by an aggressive hair braider in Costa Adeje along coastline not far from the RIU Palace. I have been to Tenerife 6 times in the last ten years and it is the first time I have seen them up this end. I will reconsider my future holidays as a result if this is not cracked down up my local authorities. It will give Tenerife a bad reputation.

Sep 17, 2019
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Road Traffic Accident
by: Anonymous

Was involved in a taxi crash whilst in Tenerife and Police attended and gave me Incident number. I was admitted to hospital for my injuries to be assessed and dealt with. Is it possible for me to get access to the Police report for my Insurance company?

Dec 07, 2019
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Nothing Has Changed in 10 Years
by: Anonymous

The complaints on this page about Tenerife crime and the police response have been going on for almost ten years. It is now Dec '19 and let me assure everyone that nothing has changed. My wallet was stolen at South Airport. Beware when you are offloading cases from the coach. A woman with two pink trolley dolleys get in your way, while an accomplice picks your pockets. The police make it virtually impossible to report the crime - so you cannot claim on insurance and they look as though they have no crime.

Jul 18, 2020
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Spiked, Abducted, attempt rape and theft Playa da Las Americas
by: Anonymous

I had the most horrific incident in January 2020. I have never been to Tenerife before and never will again. Unfortunately I did no research before I went and my friend and I were directed to Veronicas strip. We went twice once with friends we met and on the second occasion we were both spiked. My friend and I got separated. I walked across the car park at Veronicas and my memory blacks out from there - not from alcohol consumption either! I got bundled into a car by what I now believe to have been a Moroccan man and taken around the island and dragged out the car. I called the police but didn't know where I was. When I finally got to a police station they were rude, disrespectful, impatient and judgemental. I was told to shut up a number of times while giving a statement. I was blamed and judged for what happened to me. I came bruised and violated and having had money stolen from me and they told me it was my fault. The day after they came to my hotel to 'take more details'. I was told not to drink alcohol, the assumption being that I deserved whatever happened because I'd had a drink. I was not drunk when I left Veronicas but feeling unwell and wanting to go back to the hotel. In case anyone is wondering I'm not a teenager but a grown competent woman and I didn't consider myself to be particularly vulnerable or naive. I was also covered up wearing jeans and a vest top....not that that should have made a difference but I am conscious it may have to the police response in a more conservative country. My biggest worry is if this is what I faced, younger women potentially face a worse and even more hostile reception.

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